The experiences as an ERP (Enterprise Resource Planning) software user and as an ERP software vendor have led to the formation of the ERP Pain-O-Meter
About 25 years ago I ran my own manufacturing business and personally experienced significant ERP pain. The business struggled to get reliable data out of the ERP system to make decisions and we constantly found ourselves working outside of the system as our manufacturing processes evolved.
I masked the issues with short-term solutions: customizing existing software, bolting together multiple best-of-breed software solutions, and utilizing spreadsheets as workarounds. However, these options increased the IT operating budget and only caused more challenges in the long run. As this vicious cycle continued, this ERP pain progressed into an ERP nightmare.
This experience forced me to develop a long-term solution by exploring the ERP solutions available on the market at the time. The problem I found was that all the options would still leave my business vulnerable to issues I previously experienced. Nothing seemed to really solve all my problems.
After an unsuccessful search for software, I saw this void in the ERP market as more of an opportunity. So, I decided to take things into my own hands and build my own solution with a new ERP company. Twenty-two years later, I still come face-to-face with those same ERP nightmares only now I help other businesses eliminate them.
The experiences I have had as an ERP software user and as an ERP software vendor have led to the formation of the ERP Pain-O-Meter. The tool seeks to help CIOs avoid an ERP nightmare similar to mine. Below are the five biggest pain points of most ERP environments and where they fall on the Pain-O-Meter.
By staying aware of these red flags, preparations can be made against these ERP roadblocks before they prevent critical business decisions from being made. If your Pain-O-Meter totals more than 4 points, it is time to seriously consider strategies for improving your ERP environment.
2 points: Your desktop is cluttered with shortcuts that make up your “ERP Suite”
If an ERP environment is designed around “best of breed” functionality, users may fall victim to desktop overload. It’s common for us to meet with companies that work with 20+ software systems to run their business. Whether it is a CRM, accounting, purchasing, warehouse management, distribution, or quality control, it seems as though every step of the product lifecycle runs independently from the others.