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UK businesses struggle with digital transformation, Dell customer survey finds

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Businesses are more cautious in the mature technology markets, with calamitous results evident on the high street – in contrast to more of a digital-native culture in emerging economies.

Independent research commissioned by Dell and conducted by Vanson Bourne has found that the majority of British businesses feel ill-prepared for digital transformation – and fear that they may be made obsolete.

Dell executives also told Computerworld UK that there are major discrepancies in the mature markets versus emerging economies such as India, places which were unencumbered by legacy infrastructure that needed replacing.

winchester high street flickr creative commons mick merwood
Image credit: Flickr Creative Commons/Mick Merwood

Vanson Bourne surveyed 4,000 medium to large enterprises across 16 countries and 12 industries for the Dell ‘Digital Transformation Index’, and found that nearly half of all businesses – at 41 percent – are uncomfortable with the pace of change, and have noted “significant disruption” over the last three years. And there is a sizeable portion – 32 percent – which believe that their businesses could be made completely obsolete in the coming years.

Dell believes the recipients can be broken down into five different fairly self-explanatory categories: leaders, adopters, evaluators, followers and laggards. The bottom three set take up the lion’s share of the results – with 41 percent lumped into the ‘followers’ set, with very few digital investments and some tentative planning for the future, 19 percent in the ‘laggards’ class, with no plan at all, and 24 percent in ‘evaluators’, who are very gradually embracing a more digital approach.

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