One stop shop-On the eve of Epicor Insights 2019, Enterprise Times spoke to Matt Schuval, CEO of Datix. It is a gold partner of Epicor and is exhibiting at the show. Datix Inc is based in St Louis, MO and has twelve offices across the Mid West and Eastern US including Texas, Illinois, Alabama, Tennessee, Minnesota, Michigan, Florida and New Jersey. Schuval joined the company nearly seven years ago and has helped the company grow. It now has more than 120 customers and 40 employees. The company was recently boosted by the merger with the Epicor practise of Clients First.
“One Stop Shop”
When asked to describe Datix in three works Schuval replied “One stop shop”. He then went on to explain how Datix offers a complete solution to its customers. It provides an integrated solution focused on Epicor ERP but can then include a eCommerce platform, analytics (usually Jet Analytics) and a CRM, either Salesforce, Hubspot or Microsoft Dynamics CRM. Datix maintains a partner relationship with each of them. This enables it, alongside with its own solution Unity, to provide a fully integrated solution to its clients.
Unity is built on the Tibco Scribe iPaaS architecture and provides the integration between the different solutions that customers use. Unity includes more than just a data mapping service. Datix has built in specific functionality and extended the data tables to provide deeper visibility between systems.
Schuval likened it to the Domino’s pizza application that enables the use to understand where in the creation process their pizza is. For example, it enables a Salesforce user to surface the information historically held in Epicor and see where, in the manufacturing process, a product is. Datix provides this as a managed service rather than an application. It means that customers do not need to worry about upgrades as Datix manages that process as part of the service. They also price it to align with the CRM solution that customers use. For example, by the number of contacts for Hubspot or user licenses for Salesforce.
What about his vision for Datix? Schuval answered: “To dominate the Epicor market for $10-250 million companies”. To accomplish that Datix is looking to become a Master Partner of Epicor. This will enable it to bring consultants under its brand and advise on Epicor in new geographies, its first is in Houston.