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The good and bad: How enterprise apps are changing the role of IT

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A new wave of business applications are being introduced to improve overall productivity. But what does that mean for the IT department?

ve because they also still want to give devices to help employees from a business and productivity [point of view]. But what they also want to do is, if the device is lost they will be able to wipe the devices,” she said.

“It’s more than just about mobile device management; it’s about having a managed service that you can wrap around the devices.”

At the same time, Theos said the new wave of enterprise applications are creating a self-serve model within businesses, and in some ways this is helping improve the productivity levels not only for users, but also for the IT department, which would be able to focus on driving efficiency in other parts of the organisation.

“If you think about Survey Monkey, it’s very much a self-serve model; Freelancer.com has also adopted a self-serve model, so rather than relying on the tech experts, business people should go out and get their hands dirty, experiment with the technologies that are out there and that are becoming more available and easier to use,” he said.

Theos added that the newer applications will also help enterprises address the increasingly problematic skills drought that many Australian businesses are currently facing.

“The largest problem when it comes to Australian businesses is the level of technical skills and technical know-how that exists within the business. We’re short of tech talent, and that means a lot of the more advanced software solutions either don’t get identified or don’t get integrated within the workflow of the more traditional businesses,” he said.

“I think many businesses will approach consultants or consulting firms to help identify what their tech needs are from a software perspective, whereas a lot of newer solutions or offerings are being developed with a self-serve model.”

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