We are living in interesting times, where digital assistants schedule meetings, chatbots work alongside humans as teaching assistants, and your suitcase can now become self driving luggage as showcased at CES, 2018. The implications are just starting to be felt in the workplace. In 2017, I wrote about how The Employee Experience is the Future of Work. Now, as we enter 2018, the next journey for HR leaders will be to leverage artificial intelligence combined with human intelligence and create a more personalized employee experience.
Artificial Intelligence Is Transforming The Workplace
As we increase our personal usage of chatbots (defined as software which provides an automated, yet personalized, conversation between itself and human users), employees will soon interact with them in the workplace as well. Forward looking HR leaders are piloting chatbots now to transform HR, and, in the process, re-imagine, re-invent, and re-tool the employee experience.
How does all of this impact HR in your organization? The following ten HR trends will matter most as AI enters the workplace:
1. Expect Humans To Work Along Side Artificial Intelligence
My Forbes column, The Intersection of AI and HR profiled three chatbots: Talla, Jane, and Jill Watson, and examined how artificial intelligence is working side by side with HR managers and teaching assistants. This was reinforced by a new Gartner report, predicting that one in five workers will have AI as their co worker in 2022.
At Georgia Institute of Technology, this is business as usual. Last year, Jill Watson, powered by IBM Watson analytics, became the ninth teaching assistant for an online course taught by Professor Ashok Goel entitled Knowledge Based Artificial Intelligence. Professor Goel estimates that within a year, Jill Watson was able to answer 40% of all the students’ questions, freeing the human TAs to tackle more complex technical inquiries, such as, “How do you define intelligence?” In fact, one student reported, “Just when I wanted to nominate Jill Watson as an outstanding TA, always there reminding us of due dates and posting questions to engage us mid-week, I find out she is a chatbot. I was flabbergasted.”
This is just the beginning as AI becomes a new member of the team. And visionary HR leaders will increasingly consider chatbots another co-worker, helping to orient and train them, and assisting the rest of the team in understanding how to work with them. The end result will be more time for employees to do what makes them uniquely human such as; complex problem solving, critical thinking, and creativity, the top three skills deemed essential By the World Economic Forum.
2. Identify Which Roles On Your Team Will Be Transformed By AI
McKinsey research finds very few occupations will be automated in their entirety, rather certain activities will be re-defined requiring business processes and job roles to change.
In fact, according the McKinsey Global Institute, fewer than 5 percent of occupations can be entirely automated using current technology. However, 60 percent of occupations could have 30 percent or more of their activities automated.