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The dilemma of Staff Training: Outsourcing vs in-house

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In the case of every major company and its owner, there comes a time where one does not have the right employee for the job. The reasons for this are many, but at that juncture, you have a choice between outsourcing the task or training new staff for the job at hand. Two of the most crucial mistakes marketers make in this regard is that either the decision is made on the spur of the moment or the option of training new staff is rejected altogether.

Let’s take a closer look at each approach to see which works best.

The crux of outsourcing

The trend of hiring someone on the outside to do your work has been ongoing for quite a few years now and most people go for it because it is a quick solution, removing any delays in the process. One of the best parts about outsourcing is the fact that one does not have to waste time training a new employee when he can hire a professional for a lower cost overall. Plus, there are so many freelancers on the Internet that with a few clicks of the mouse, you will be able to find the right person for the job.

One of the main downsides of outsourcing is the fact that the outside team will not be as committed or involved in the job as your own team. The lack of understanding with regard to the internal workflow of your company could strain things further. Plus, there is the fact that you will also lose control over some of the key functions of your company.

What does in-house development consist of?

In this case, both the employees and the company on the whole benefit of employee training. Plus, there will be an improved level of productivity and performance as well as the useful development of specific skills. With an improved skill set, the employees will then be able to rise up in rank a lot easier than before.

The main drawback of in-house development is that training is certainly not applicable to all situations. If the job needs to be done on a timely basis, then you can be sure that training is not the answer. There will be no time to wait for the training to finish. Moreover, the cost of training and hiring a trainer might exceed the cost of outsourcing since the hired trained may not be aware of the functioning of your service.

The final word

On the question of which option would suit you better, there is, unfortunately, no easy black-and-white answer to this question. One would additionally have to consider the three vital aspects of project scope, budget and deadlines as well. Plus, it will involve an exceptional amount of time and effort from your end by means of analyzing a couple of key factors and questions such as:-

  • In the long term, which option will give you the most value?

  • Measuring the specific scalability of training methods

  • Focusing on the option that not only provides the most relevant and best quality training to the employees but one that ensures that they benefit from it.

Just remember – even the best authoring tool software in the wrong/unskilled hands isn’t going to make much of an impact in any way. Sure, by numbers alone, the aspect of outsourcing dominates, but that does not mean that it will be the same case for your company. A lot of companies go for a hybrid approach of mixing up the overall benefits of both methods which take more effort, but in the long run, it certainly works out for the better.

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