Why CRM Struggles To Improve The Customer Experience
When I started my professional career as a frontline technical support analyst for a large software company, our call tracking system was essentially a …
CRM
4 CRM Hacks Every Entrepreneur Should Be Using
Brands depend on personal relationships to turn leads into customers and to deliver a great customer experience. And for budding businesses, that personalization process …
Hills taps Microsoft for CRM and ERP
Home technology solutions company Hills Limited has replaced Salesforce with Microsoft as its provider of back-office customer relations management (CRM) and enterprise resource planning (ERP) functions. …
Want Better Customer Experience? Combine CRM And Customer Feedback
If you are not focused on receiving and using customer feedback, you are missing out on an amazing growth tool. Gathering customer feedback throughout …
CRM is now the largest software market in the world
Customer relationship management (CRM) software revenue overtook that of database management systems (DBMSs) at the end of 2017, making CRM the largest of all …
Benefits of Integrating CRM and ERP in a Single Platform
In today’s market the customer touch points are spread across multiple channels and platforms, thus companies often miss out on crucial data and are …
Fort Wainwright CRM Program preserves history on a budget
Fort Wainwright is comprised of 1.6 million diverse and beautiful acres in Alaska. It includes a U.S. Army cantonment, seven major training areas, and …
Meet Natterbox: The British tech company linking phone systems with your CRM
A small tech company from Croydon, south London has been building a cloud-based phone system connected to a company’s customer relationship management (CRM) system for the best part of …
Are you undervaluing the importance of CRM?
In today’s digital-first business landscape the role of a CRM system is growing in importance, providing leaders with real-time info to make decisions. A …
Is CRM The Future Of Agencies?
The agency industry has had an identity crisis in recent years in the wake of digital media’s disruption. The separation of media from creative …
11 Features to Look for in a CRM
Different businesses have different needs, but you can’t go wrong with strong customer relationship management software. These are the hallmarks of a great CRM. …
You’ll Find the Best Leads in That CRM Software Nobody Is Really Using
Quit making introductory offers to strangers and start engaging with past customers happy they did business with you. Stores around the country are looking …
What to Look for in a CRM Platform
How do you act on the data you have about your customers? That’s the problem that customer relationship management (CRM) tries to solve. There are lots …
How Integrating Processes Into CRM Systems Can Improve Client Service
From checklists to surveys, automating processes helps ensure accuracy and efficiency There are many moving parts to running any business, and when it comes …
Using A CRM To Create Relationships, Not Just To Close Transactions
As an entrepreneur, Zvi Band had a pretty good thing going for himself. Back in 2009, just out of school, Zvi was working for …
Clari Pockets $35 Million To Reinvent CRM With AI And APIs
The evolution of Artificial Intelligence (AI) technology is changing every industry. Leading product vendors are embracing machine learning to deliver new levels of automation …
