Fri. Sep 18th, 2020

Most ERP software was built first for manufacturers. But the services industries (including architecture, engineering, legal and advertising) have a different set of ERP needs, according to a buyer’s guide prepared by Technology Evaluation Centers (TEC).

The 45-page report uses Microsoft’s definition of the services sector: “Talent-driven, project-centric and intellectual capital intensive.” Consequently, the report says, it is imperative that ERP software for services be project-based, unlike ERP for the manufacturing sector, which is product-based.

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Buyers’ top priorities for ERP software in the services industries include project planning and execution, resource utilization and managing project costs, the report says. The software suite also needs a strong CRM component, says TEC senior research analyst Ted Rohm.

The TEC report includes extensive charts comparing the features of various ERP software suites; discusses trends in social, mobile,

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(Insider Story)

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