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SAP Expands Next-Generation Support to Improve Customer Experience in the Digital Age

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WALLDORF, Germany, May 4, 2017 /PRNewswire/ — SAP SE (NYSE: SAP) today announced new tools and services to extend the Next-Generation Support approach, SAP’s answer to customer service in the digital age and part of its continued commitment to simplify the customer support experience.

With Next-Generation Support, SAP aims to use innovative technologies to help customers get support anytime, anywhere and from any device. The goal is to help IT users work more effectively with SAP® software by simplifying solutions and providing context-sensitive help through a readily accessible knowledge base and expert consultation.

“Providing always-on omnichannel support for our customers, in which users can find answers in the channel of their choice – or in multiple channels, if they like – is essential in the delivery of a delightful user experience,” said Andreas Heckmann, senior vice president and head of Support Delivery, SAP. “Live and direct access to our support experts helps the people using our products to get answers quickly. Bringing support into the product itself is a big step forward. SAP will continue to rethink support, putting the customer experience first, and provide innovative solutions to support customers in running their business.”

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