SAP needs to turn its customer empathy promise into action if it wants to regain customer trust.

Jarret Pazahanick, SAP/SuccessFactors consultant, SAP mentor alumni and managing partner of Houston-based EIC Experts, shared those thoughts with CMSWire on the heels of the SAPPHIRE NOW conference last week.

Pazahanik said the company needed to come up with a concrete plan to simplify licensing, educate customers and have a clear and consistent internal approach towards customers if it really wanted to deliver on this promise.

CMSWire caught up with Pazahanik and other SAP analysts after the company’s customer conference at the Orange County Convention Center in Orlando, Fla.
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