CRM affects a company’s marketing, management, and business intelligence. Here are a few reasons you should invest in the software and make it a focal point of your strategy:
Consolidate your data in one place
Many businesses are all over the place when it comes to data and analytics. Their first problem is storing the data in different programs based on its intended use.
While this might not be a problem at first, it has unforeseen consequences. For one, employees have to keep track of where the data is stored. If they forget, then they won’t be able to access it. Furthermore, it could be a challenge to track the data down if an analytic depends on multiple variables.
CRM software consolidates your data in one place. Thus, it’s more accessible, organized, and structured.
Make sense of endless data
Companies now have access to seemingly endless data. This is both a blessing and a curse. For each business that’s able to utilize this data in their marketing campaign, there’s one that gets overwhelmed by the millions of entries and gives up.
CRM can help with the latter case. According to this TechTarget article, it’s particularly useful for helping eCommerce businesses manage their data:
“For example, a large retail marketplace may have tens to hundreds of millions of distinct products and hundreds of millions of consumers…. CRM data is particularly suited for enabling this, and modern development in statistical and machine learning can enable this.”
But it’s not just about putting entries in the right columns and rows. With CRM, businesses are able to make sense of the data so they can evaluate and forecast. This helps you refine and tweak your business strategy.
Get your teams to collaborate
Even small businesses need to group their employees into teams. But it doesn’t take long for these teams to get competitive and uncooperative.
You need to get these teams to work together, and CRM can help you do that. This Customer Think article explains why sales and marketing teams in particular need to work together:
“So instead, in 2018, mix it up. Get sales talking to marketing, marketing to customer service and visa versa. Schedule monthly team meetings. The more teams can share, the better able they are to bounce ideas off one another, define goals, and become more engaged and involved. As they saying goes, ‘two minds are better than one’.”