Technology improvements in recent years are making it possible to overcome the decades of siloed, inaccessible, consumer data.
Health Care Big Data-IT leaders have fueled the evolution of various industries all over the U.S. by extracting meaning from a sea of data and turning it into actionable insights. But one industry has lagged to the detriment of consumers: health care. Being an especially change-averse industry, health care has not yet adapted the technological skill set to deliver the personalization and care consumers expect. IT leaders across the health care industry recognize change is coming, and it will be powered by data coupled with person-to-person interactions to effect real change and transform health care into a personalized, consumer-centric experience.
IT professionals in any sector need data to innovate — our strategies, solutions and any AI-enabled efforts are only as good as the data we have. The issue is that although data is abundant in the health care system, it is difficult to access and share. Consumer experience also suffers without data. Check one website to figure out if your doctor is in-network, call this number to check your claim status, ask this pharmacy about prescription costs, use another app to pay your bills. These arduous data silos present big barriers for consumers who are short on time, trust and understanding of the system.
Technology improvements in recent years are helping bridge this gap by making it possible to overcome the decades of siloed, inaccessible, consumer data. IT leaders need to help consumers easily access their personal health data across all payer and provider networks and share it as needed. While we aren’t there yet, it’s happening.
Beyond the private sector, a major proponent of expanding access to data has been the federal government. The Centers for Medicare and Medicaid Services proposed rules to give patients more control over their health data. The Office of the National Coordinator also proposed a series of information-blocking rules to help consumers gain access to their data and prevent entities from interfering with the exchange and use of electronic health information.
In addition, groups like the Da Vinci Project are advocating for and establishing important data interoperability standards that will help transform the health care system. Right now, resources are being built to enable critical data exchange in real-time, offering better communication, more efficient care and less administrative burden for providers. In all, this will help ensure better care, greater cost transparency and empower people on their health and wellbeing journeys.