Nirmal Gyanwali, the founder of a Sydney-based web design agency Nirmal Web Studio, shared with us on how being Nepalese influences his business philosophy. While it may sound more spiritual than business-sounding, it makes much sense. Interestingly, this philosophy is universal and quite a simple concept.
It is common knowledge that most people prefer dealing with honest and ethical businesses. Customers favor kind and attentive service providers with overall positive attitude. Moreover, stakeholders appreciate businesses with clear vision and mission.
In a nutshell, Nepalese culture focuses on humility and doing good to others or —in business— stakeholders. The ultimate premise is “doing good service equals to good karma,” which is translatable into practical business mindsets and strategies.
Be good, do good to others
You probably have heard that what goes around comes around and that likes attract likes. As a business, when you provide excellent services and sell high-quality products, which are far beyond customers’ expectation, you are going the extra mile.
In Nepalese philosophy, when you are doing good to others, you receive good karma. Moreover, when you are doing far beyond than expected, you will receive good karma in multiple. Apply this in business well, and you can expect to receive “good karma,” such as repeat orders and increased revenues.
In the retail industry, for instance, Nordstrom is renowned for its excellent, extraordinary, and one-of-a-kind customer service. They provide out-of-the-box solutions to customer problems, which are highly praised and result in long-term evangelists and brand fanatics. It is evident how important it is going the extra mile in customer service and “doing good” for the stakeholders.
Have a purpose
Live with a purpose. Do business with a purpose. Many spiritualists, religious leaders, and motivational speakers spread this infectious idea: living with a purpose. By doing it, you can expect to live a full and meaningful life.
Translate this in doing business; your business should have a clear mission on what it is going to accomplish in terms of adding value for the greater good. Nirmal Web Studio, for instance, has a purpose of helping small businesses in the neighborhood to succeed so that the local economy would flourish. It is a clear purpose noble purpose that is in alignment with the premise of “doing good is good karma.”
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