According to Gartner, more than $1 trillion in IT spending will be affected by the shift to the cloud by 2020. From this, it appears that most companies have already migrated their communications strategies to the cloud, or are in the process of doing so, but that is not the case.
Overall, enterprises are converting over to cloud-based collaboration and communications tools. The concept of digital transformation has shifted how we connect, and it has evolved from being a trendy buzzword to a critical success factor that is changing the way employees work. Companies of all sizes are now transitioning from traditional, on-premise phone systems to cloud-based PBX (private branch exchange) systems, as there are many benefits to a cloud PBX system over on-premise systems, which are driving IT departments to adopt this latest enterprise technology.
However, there are still concerns that IT professionals have when it comes to moving their phone systems to the cloud and many companies are hesitating about taking the plunge.
Fear of Relinquishing the Tried and Tested
One understandable fear is of relinquishing familiar systems, such as the traditional company PBX. Yet, one of the biggest reasons why businesses find a cloud-based PBX approach more beneficial is the cost implications. Hosted or cloud-based PBX solutions provide flexibility and cost savings for international calling. There is a significantly lower overall cost, as there’s no need for on-premise hardware, as well as the reduced need for technician costs associated with legacy PBX issues.
Cloud PBX also enables a more mobile-friendly work environment, with features like ‘find me anywhere’ call forwarding and teleworking as the norm in many instances. In cases of security and emergencies, cloud systems also offer flexibility in that they provide a failsafe for instances when there’s a loss of communications.