Digital transformation is everywhere, infrastructure is expanding exponentially, and the role of IT is under increasing pressure to support such growth, with the same resources.
IT Automation-Digital transformation is not just a buzzword. It’s real, it’s happening and there is no escaping it. IT teams strive to propel their businesses towards growth and innovation. That’s why 2019 is all about transformative projects in tech: CIOs are planning to increase their investments in cloud technology (67 per cent), AI and machine learning (54 per cent), and emerging tech vendors (41 per cent).
But why is this occurring and what does it mean for businesses? IT departments feel the need to streamline processes and enhance their efficiency, in order to enable agile operations. The ripple effect of this is set to go beyond IT teams and impact entire businesses: nearly half of the organisations surveyed by KPMG expect to change their product or service offering, or business model in a fundamental way in the next three years to ride the wave of digital transformation.
This is simply because, in today’s ever-evolving landscape, a business’s chance at success lies largely in its ability to change and meet its customers’ volatile demands. Digital transformation is no longer an optional add-on to help an organisation stand out in a saturated market. It is, in fact, a necessity without which businesses can’t hope to keep up with the fierce competition.
It’s an IT operations mess
Naturally, innovation brings about complexity and risk. New strategies are often implemented without an increase in budget or IT personnel, so digital transformation puts pressure on already stretched IT teams. Before digital transformation took hold, employees were forced to carry out repetitive, low-value tasks and, while the introduction of new technologies have helped eliminate or reduce these activities, there are still a myriad of monotonous processes every day and a reluctance to “trim the fat”.