New: August 2015: Learn more about the Customer Engagement & Commerce Platorm from SAP/hybris and what it can do for Utilities. Replay of our partner webinar >>LINK
New: Read the blog about why Utilities do not need better Utilities Customer Service. Utilities need to focus on providing a great customer experience and can learn from successful practices from other industries >>LINK
Move beyond CRM to SAP Customer Engagement & Commerce (CEC)
Move from managing the customer relationship to engaging meaningfully with your customers in real-time
April 2015: News from Berlin and from our 10th SAP Utilities International Utilities Conference
My colleagues and I learned a lot from listening to you, from utilities, partners, and our SAP colleagues from around the world about the customer-led revolution in Utilities business world-wide.
Below, please replay our presentation about omnichannel customer engagement and commerce and why it is a core solution the digital utility of the future requires.
A short three minute video: SAP Omni channel customer engagement and commerce solution for Utilities Industry – YouTube (3:22 min.)
Please click the following link to replay the session in Berlin (57 min.)
For a broader perspective on customer engagement in Utilities, read the blog series on customer engagement from Juergen Kuhmann, Solution Management Utilities at SAP. He describes the fundamental changes utilities globally are facing and what you can do to stay relevant to consumers.
- Mastering customer engagement – Part 3 of 3: What utilities and retailers should do and how enterprise software can help them win by Juergen Kuhmann on December 14, 2014
- Mastering customer engagement – Part 2 of 3: New technologies are driving consumers away from the utility by Juergen Kuhmann on December 5, 2014
- Master customer engagement & commerce–or die!(?) – Part 1 of 3 by Juergen Kuhmann on November 15, 2014