Mon. Nov 23rd, 2020

Equation Technologies, a leader in ERP software implementation and consultation, is now offering increased support options for Sage software customers. In addition to Equation’s current support offering, new Bronze, Silver and Gold Service Level Agreement tiers will allow customers to select features according to their needs to offer long-term value and flexibility for Sage software, cloud hosting, and reporting.

Service Level Agreements are helpful for many companies in providing a budgeted amount for on-going maintenance and support of their Sage investment. Equation’s support tiers offer various features depending on tier, including:

  • Priority response times
  • Discounts on billable hourly rates
  • Free monthly webinar training
  • Upgrade planning
  • Disaster recovery audits

“Not all companies have sufficient internal IT support to ensure success for their projects,” says Erica Burles, President of Equation Technologies. “We have made multiple levels of support available to give our clients access to more immediate, short-term service or a long-term, multi-project solution.”

As a premier provider of Sage cloud hosting, Equation Technologies has implemented a new cloud pricing structure to accommodate a wider range of clients. All cloud plans will start with standard support with the option to add tiered Service Level Agreements at a reduced rate for increased support and lowered consulting rates.

“Businesses today need cloud storage that can be accessed anytime and anywhere with remote 24/7 access and secure data storage,” Burles says. “Our new cloud pricing enables our clients to get the level of service they need at a price they are comfortable with.”

Report bundles are a completely new addition to Equation Technologies’ suite of Sage services. Companies without an in-house business analyst can now rely on Equation Technologies to provide cost-efficient custom reports.

“Data helps you understand which parts of your business are working well,” says Burles, “but making the most of that data often requires a substantial effort. We at Equation Technologies take on the task of delivering that data to reduce your analytical burden.”

Report bundles have three support tiers and require a current Service Level Agreement. With the highest report bundle, Equation Technologies can deliver multiple reports a month, allowing companies to have a more complete overview of their business.

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