It is almost a year since ERP company Epicor was sold by Apax Partners to private equity investment company KKR. Since then, Epicor has invested heavily in changing the ways it works and its products. Part of that was underway before the sale but there is no question that it has accelerated the changes substantially since the acquisition closed. At Epicor Insights 2017, the company has been talking about what that means to its customers and where the company is heading next.
In his keynote Joe Cowan, CEO, Epicor told the audience that Epicor started running its own business on Epicor 10 in September last year. It has also introduced EpicCare, a complete revamp of its support services. Cowan acknowledged that this had caused some issues for customers. However, he was bullish about the benefits that this would deliver in the long term.
Cowan also said that there were three things that he has told everyone in the company to think about as Epicor moves forward. Everything must be Easy, Simple and Low Risk. Getting there will not be easy and there is likely to be more pain ahead as the company continues to reshape itself.
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