The changes involve certifying partners in Canada and Latin America to sell the Prophet 21 wholesale distribution solution.
ERP vendor Epicor has announced several updates to its channel program for the Americas, with the objectives both of increasing partner profitability and increasing the amount of business done through the channel.
“The channel is a priority for us, and the key to our growth,” said Sally Craig, senior director channel, Americas for Epicor. “We spent last year putting new programs in place that would help partners with development, and this year we are focused on enabling that execution.”
The amount of Epicor’s business done through the channel varies dramatically depending on the region. In Canada and Latin America, almost everything is sold through channel partners. In the U.S., its almost exactly the reverse, with the channel business being a little more than 10 per cent – and that’s up from last year.
Several of the changes are the culmination of initiatives that have been underway for many months
“We have been working on multiple initiatives to support the channel, and added more resources for channel development, to work with the channel at the field level, boost channel marketing efforts, and improve training,” Craig said.
Training changes include measures to improve delivery, with more scheduling options available online. They also include an expansion of channel certification of Epicor’s Prophet 21 wholesale distribution solution in Canada and Latin America.
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