Day One right, customer service has more potential than ever to help companies grow their businesses, but it’s also become increasingly complex. That’s where artificial intelligence (AI) can step in to help, according to Salesforce , which recently announced its new AI-powered Service Cloud Einstein.
Designed to help contact centers provide their customer service employees with faster, smarter insights, Service Cloud Einstein comes with new support for case management, mobile CRM (customer relationship management) and analytics for supervisors. The new offering builds on the initial Einstein services announced by Salesforce in September.
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