When Rohit M.A., co-founder and managing director of Kids Clinic Pvt. Ltd, wanted to select a software for running business operations of the company’s Cloudnine Hospitals spread across India, he was clear about one thing: his customers should get a best-in-class experience.
Rohit chose Microsoft Corp.’s Dynamics 365 enterprise resource planning (ERP) software in the cloud. “Having our business applications such as ERP and customer relationship management (CRM) in the cloud means we can worry less about technicalities and focus more on customer delight,” he said.
Rohit is not alone in taking the cloud route. Some other cases in point: Podar Education Network runs its chain of schools in India on cloud ERP provided by Ramco Systems Ltd; Shree Cement Ltd uses the procurement module of the E-Business Suite of applications in the cloud from Oracle Corp.; and RuralShores Business Services Pvt. Ltd, a business process outsourcing company, expanded operations in India riding on Business ByDesign cloud ERP solution from SAP SE.
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