Cloud e-commerce IT battle pits content management vs. CRM
Today, ERP-based and stand-alone e-commerce systems dominate the market. As more and more companies go to the cloud, CRM and CMS vie to be …
CRM
Why Your Entire Team and Business Needs to Play a Part in Your CRM Strategy
CRM Business Strategy- Argument: “If it isn’t in the CRM, it didn’t happen.” – Lars Helgeson Customer Relationship Management (CRM) is a team wide initiative. …
UK and Ireland SAP User Group members largely unaware of renewed CRM effort
SAP CRM User- SAP’s UK and Ireland user group (UKISUG) is largely unaware of SAP’s big move to steal market share from the customer relationship management (CRM) …
All-New Act! CRM Introduces Powerful Marketing Automation Built for Small Business Success
CRM Success- The Next Generation of Act! CRM Provides Smbs with the Ultimate Toolset to Accelerate Growth Swiftpage, the provider of Act! CRM software, a leading cloud-enabled …
How to Implement a CRM That Actually Delivers
The key to maximizing the benefits of a CRM system is nailing the rollout. Implement CRM- Customer relationship management systems, or CRMs, are a critical …
Will AI, Machine Learning, and CRM Change the Day-To-Day Works of Your Sales Teams
Machine Learning and CRM- When you consider AI, and Machine Learning, you may conjure images of multiple autonomous robots taking over the human world. Nevertheless, …
How the Right CRM Can Improve Accounting Workflow
CRM Accounting- Having the right practice management and workflow are things every firm strives for. For mine, it became a necessity to build our …
How to develop an effective CRM strategy (and 7 signs you’re not ready)
A CRM can give your company a strategic advantage – if, and only if, you tightly conceive and execute your CRM strategy. It’s not …
Which CRM Features Are Small Businesses Not Taking Advantage of?
CRM Businesses- I’ve used my October columns the past couple of years to pose questions to executives at some of the leading CRM vendors serving …
Do I Need Both CRM and Marketing Automation?
CRM and Marketing Automation- Does your business need a customer relationship management (CRM) system and a marketing automation system? Although these two systems are well …
Best CRM Software to Choose
Best CRM Software to Choose- Businesses live and die by their customers. Build a healthy customer relationship, and you’ll thrive. But, consistently offer sub-par experiences …
10 Best CRM Tools for Small Business
Best CRM Tools- Small businesses need to be as dynamic as possible in order to be successful. With limited resources and a small team …
Top Five Myths About CRM Debunked
CRM Myths- Customer Relationship Management (CRM) tools have been a mainstay of bigger corporations for more than two decades now. Lately, many startups have started …
What Is CRM Software?
What Is CRM Software?- Customer relationship management, or CRM, is a big buzzword these days. But, it’s actually a very old and valued idea. In …
How to Implement a CRM That Actually Delivers
The key to maximizing the benefits of a CRM system is nailing the rollout. Implement CRM- Customer relationship management systems, or CRMs, are a critical …
5 Fundamentals of a Foolproof CRM Strategy
CRM Fundamentals- If you want to deliver top notch customer service, you need a CRM strategy in place. Here are 5 fundamentals to get you …