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Best Practice Service Management to Accelerate Digital IT Operations

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London, UK, 03 February 2016 – Logicalis, the international IT solutions and managed services provider, has announced the launch of IT Custodian, a turnkey ITSM solution developed jointly with technology leader Hewlett Packard Enterprise (HPE) and Logicalis’ Service Management Consulting (SMC) business to advance the digital enablement of large organisations. The Logicalis SMC best practice solution utilises core HPE ITSM excellence leveraging HPE Propel technology, and centres on a prebuilt, standard process model that promises fast and successful implementation at a fixed cost. IT Custodian is aligned to the Open Group IT4IT™ framework, and available on-premise or as a cloud service.

“Service Management is more than capable of achieving transformational performance at the speed of digital innovation, but traditional approaches to extending the service desk and embracing ITSM can be difficult to budget and take many months to implement correctly. This is far from ideal at a time when IT departments urgently seek to regain control over IT services and become the ‘internal service provider’ to the business,” explained Martyn Birchall, Director, International Service Management Consulting at Logicalis. “With IT Custodian, instead of losing time adapting ITSM technologies to meet their bespoke needs, organisations can rapidly adopt a best of breed, best practice model relevant to their business challenge, which is based on lessons learned with hundreds of major organisations.”

According to recent Logicalis research[1] highlighting the effects of the so-called Shadow IT phenomenon, 31% of CIOs globally are now routinely side-lined when it comes to making IT purchasing decisions. IT Custodian comprehensively addresses these and other governance issues, within a fully-supported framework that leverages ITSM best practice gained from over 17 years of Logicalis Service Management consultancy experience.

“The IT Custodian solution extends the benefits of HPE Service Management technology with a ready to adopt implementation model that includes everything a service-defined enterprise needs for ITSM in a single solution,” said Kevin Leslie, EMEA Director of Service Portfolio Management at HPE. “Enterprise CIOs and line-of-business executives now have a proven, repeatable approach to Service Management that curbs the risks associated with shadow IT and delivers the benefits of a rich, dynamic, multi-source IT environment with full budgetary control and governance.”

For more resources about the Service-Defined Enterprise (SDE), including a forthcoming workshop series for CIOs and IT directors, visit

[1]Logicalis Global CIO Survey 2015


About Logicalis
Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data centre and cloud services; and managed services.

Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, deploy and manage complex IT infrastructures to meet the needs of over 6,500 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow on an international basis. It has specialised solutions for enterprise and medium-sized companies in vertical markets covering financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, helping customers benefit from cutting-edge technologies in a cost-effective way.

The Logicalis Group has annualised revenues of over $1.5 billion, from operations in Europe, North America, Latin America and Asia Pacific, and is one of the leading IT and communications solution integrators, specialising in the areas of advanced technologies and services.

The Logicalis Group is a division of Datatec Limited, listed on the AIM market of the LSE and the Johannesburg Stock Exchange, with revenues of over $6 billion.

For more information, visit

Media contact:
Jacob Petterson / Greg Halse
Cohesive Communications
+44 (0) 1291 626200

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