It’s uncontestable at this point that AI and machine learning will be an important part of the future. But they’re impacting us already, too–perhaps in more forms than many of us realize. Here are nine companies already utilizing artificial intelligence technology to improve the way we work.
Most people prefer the thought of talking to actual humans when it comes to customer service–but the goal of DigitalGenius is to combine the best of both worlds, using human and artificial intelligence in harmony.
How it works: the AI is based on a “neural network” of thousands of past representative-customer interactions. It then uses that information to assess the context of a message, identify keywords and priority level, and predict the best response. From there, it goes to a human agent to vet, modify if necessary, and send. Ultimately, the goal is to vastly increase efficiency while still maintaining a human element.
The flagship product of NTechLab is FindFacePro, an ultra-accurate face recognition program based on neural networks and precise algorithms. With applications in law enforcement, face-as-ID security systems, and beyond, their intent is to make the world a safer place.
Job-hunters and recruiters both get a virtual assistant through Mya–a bot that helps applicants find jobs and companies fill them. The AI can examine resumes, schedule chats, screen applicants, and even make small talk, and is already used by dozens of Fortune 500 companies as well as three of the five largest recruitment agencies.
When a company is using Mya, job applicants chat with the bot (often mistaking it for a real person). First, Mya asks screening questions on experience, salary expectations, availability, etc., to assess whether the applicant would be a good fit for the role. In turn, applicants can ask their own questions (about anything from required skills to company culture), which the bot can generally answer.
In a lot of jobs, meetings take up a lot of time. X.ai (a.k.a. Amy or Andrew) was developed so that scheduling them doesn’t have to. The personal assistant bot is able to email back and forth with anyone requesting a meeting with you, and set up a time and place based on your pre-set preferences.
If you’ve ever been stuck with office “busywork,” then you’ll appreciate HyperScience. This AI is able to take over menial tasks such as sifting through forms to extract important information (with their HS Forms product), or reviewing and processing applications or claims and making decisions based on historical data (with HS Evaluate).
6. Automated Insights
With Automated Insights, it becomes a lot easier to understand raw data–because the AI can actually turn the data into clear, actionable content. It takes the headaches out of interpreting numbers and spreadsheets by presenting it in a narrative form that humans are already comfortable with reading.