It’s all about transformation in 2018, as global brands and government agencies look to use technology to better serve their customers, and differentiate themselves from the competition.
Many of the hype-technologies of recent years – software-defined networking (SDN), the Internet of Things (IoT), and artificial intelligence (AI) to name but a few – are now in the mainstream, and 2018 is the year when attention will turn to what organisations do with them. Those organisations that are best able to realise tangible benefits from technology deployments, without adding more complexity to their operations, will win the day.
Here is Verizon Enterprise Solution’s view of those enterprise technology trends that are most likely to impact our global business and government customers in 2018:
1. SDN has lifted off
With software-defined networking (SDN) deployments now live around the globe, companies are beginning to explore what they can really do with the security, agility and flexibility of virtualized network services. The next big thing is application-aware networking – managing the performance, capabilities and security of applications to make the most of the bandwidth – ever more critical in an increasingly complex content world.
2. Security goes underground
Security will undertake a step change in 2018, and become embedded into the platform, supporting everything a business does. We’re talking end-to-end managed security infrastructure for the network, the developer and applications.
In today’s threat landscape, it’s all about global scale – but openness and information sharing to combat the bad guy, both online and in the real world will also become the norm. With this step change, measuring security effectiveness is imperative so that cyber-risks can be integrated into any enterprise risk assessment. The quantification of security posture, maturity and hygiene will not only enable effective risk management but also establish a security ROI – a key ability for the c-suite.
3. Digital collaboration is table stakes
Savvy organisations have been moving away from ageing PBXs to IP-based telephony systems over recent years – but 2018 will be the year when digital technologies really begin to transform workplace collaboration, not least as third-party compliance becomes a major frustration. Employees expect to be able to seamlessly access calendar information, share documents and schedule call across platforms, quickly and securely.