Cloud Technology 2020- 2020 has been a year that turned lives upside down. Not only has the pandemic impacted people on a personal level, this event has reshaped the way the world does business. At the same time 80% of the organizations experienced an increase in cyber attacks. A large portion of them targeted banking, healthcare and cloud services as work environments shifted to become more virtual. CISOs, CIOs and executives took a hard look into their architecture and infrastructure. New types of expectations emerged. We saw how meeting these expectations gave more power to customers in shaping, building and operating of cloud environments. Throughout this process, more trust was built, as customers’ voices had a direct impact on the way business was conducted.
Encourage Trust and Transparency
Continuous technological innovation is critical if organizations are to be successful. As users and businesses, we tend to trust the infrastructure and applications we rely on every day. Demand for issues around trust grows in the marketplace. CSOs, CTOs, CIOs and senior leadership are relied upon to set responsible frameworks and processes around security, privacy and risk management. As cloud providers shape security narrative and help define how policies and governance frameworks are implemented across cloud services, they do so in collaboration with global customers and regulators.
Similarly, due to the critical role cloud providers play, customers have come to rely on them. Trust is inherent in the relationship between an organization and their cloud service provider. Trust is the confidence that commitments are kept. Trust is a value. It is also a way of doing business. Finally, it is a way to prioritize security among multiple business priorities.
One of the most frequent requests we have seen this year were around notifications – how will customers get notified of changes in services, availability, confidentiality, integrity or material impact? Establishing this bi-directional channel working without undue delay will continue to be important in driving further trust and transparency in the cloud.
Upgrade Engagement Models
Presentations and in-person meetings can of course no longer scale to match the speed of the business. Today, we have to rely on in-person conversations at the initial state of partnerships and during peak events. Instead, more customers prefer to engage through security questionnaires, among other scalable forms, to receive the answers. As cloud customers perform their due diligence, more and more of them are asking not just for a security review, but for a deeper level of details. This level of detail drives new standards inside the industry, too.