Free and Open Source CRM-Deciding which customer relationship management (CRM) system is right for your business takes time and can be complicated, especially if it’s the first time your business is choosing software to manage customers. You may not be sure how much you need to spend or how to choose the one that fits your business’s needs best.
We’re here to save you time by going over some of the most popular free and open source CRM solutions and when you should consider paid systems (find out how we chose the featured products here).
Free CRM software
Free CRM software companies earn revenue primarily by enticing businesses to purchase premium expansions which unlock better features or support structures.
As such, the following free systems, while coming without any restrictions, should be considered “freemium” systems, in that they come with a limited set of features and offer more with more expensive plans.
Client messaging template within Freshsales CRM
The software was the third most popular free CRM according to our methodology and functions with macOS, Windows 10, and any web browser (OS agnostic).
Its free version comes with several features, but it has three separate upgrade paths based on any other needs your business might have as you grow.
Some features include:
|✔ 360-degree view of leads|
|✔ Contacts||✔ Built-in phone|
|✔ Lead scoring||✔ Integrations|
|✔ Accounts||✔ Mobile apps|
Sales pipeline dashboard within Hubspot CRM
HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, construction, retail, real estate, and more.
HubSpot’s base CRM has all the core functionality a starting business might need and is 100% free with unlimited users and up to 1,000,000 contacts.
It also has some free versions of its marketing and sales software, if you find you need some extra features.
When you need to upgrade from the free version, HubSpot has a variety of different plans for your business’s unique needs starting at $50 per month per user.
Some features include:
|✔ Contact management||✔ Email tracking and notifications|
|✔ Contact website activity||✔ Meeting scheduling|
|✔ Gmail and Outlook integration||✔ Company insights|
Sales funnel drill down view within Really Simple Systems
Really Simple Systems CRM is suitable for a variety of segments: accounting, construction, retail, real estate, and more.