What is the key to a consistent user experience across multiple IoT products?
Designing a great user experience for IoT products is easier said than done. Building intuitive user experience for one new app alone is a challenge, whereas IoT systems often consist of a couple of devices, a number of applications and interfaces with diverse functionality, input-output data streams and user rights distribution. Designing user experience for something so complex is an entirely other level of difficulty. Here’s why:
- Given that we are dealing with multiple interactions between various devices, each having its own functionality and user flows, we have to build the kind of experience that enables a smooth, consistent feel for users jumping from one part of the system to the next.
- Mostly, IoT systems are based on connected things – smart home appliances, industrial machinery, vehicles and even buildings. Hence, the user experience for such IoT products is tightly connected to the specifics of their physical design and real life application.
- Generally, IoT products are more complex than a single application or a device. Therefore, it’s not enough just to build a set of intuitive cross-device user flows. It’s important to create the experience that guides people how to use and seamlessly integrate IoT products into their operations and everyday life.
5 Keys in Creating Efficient User Experience for IoT Products
1. Simplified Onboarding
The first step of introducing a new system to users can also be the hardest. In the case of multi-device interaction, it often implies repeated authentications, gateway processes that differs from device to device, and switching to additional services like Gmail for verification.
Simplified onboarding – secure, but effortless authentication with code verification instead of passwords – is a promising beginning. Considering the use of IoT systems often implies switching devices, say between iPhone, Apple Watch or embedded software, easy, but safe and smart, authentication is a real catch.
Let’s take Nest for home automation as an example. This family of products includes many types of connected goods, from smart security cameras to doorbells.